After gathering requirements from clients, the first step is to create a test plan, with the structure depending on the complexity and length of the test. The plan is written in a clear and direct manner to glean unbiased results from users whose behaviour and feedback are recorded. I created and refined the test plan template that is now being used for all projects. I was also involved in the creation of other documents used in this process such as surveys (for measures such as system usability and net promoter scores).
Test Analysis Process
Using a variety of usability measures I developed a process for analysing tester videos. This process is being used by our UX analysis to record customer behaviour and categorises findings across usability, desirability, credibility, etc. This is a manual process that requires ongoing collaboration, and this data is used to create a suite of reports for clients.
Having created many PowerPoint/KeyNote presentations in my time, I tried my hand at designing our comprehensive UX project reports. This included developing the report structure, all design work (using our branding elements), and creating reports for numerous individual testing projects which I managed. I also created summary reports to provide quick, actionable feedback for agile projects, and managed the production of highlights videos. I continue to advise on many of these projects, ensuring quality standards and providing feedback.